About Puffin Audio

Who We Are

Puffin Audio is operated by HYGGO PTY LTD (ABN 26 680 569 653), based in Melbourne, Victoria, Australia. We specialise in PUFFIN wireless over-ear headphones featuring active noise cancelling, retro, graffiti and gaming styles. Our headphones are designed with soft full-size ear cushions and long battery life.

How Orders Are Fulfilled

Orders are packed by our fulfilment partner and sent via tracked international post (Cainiao Standard). Shipping costs are calculated at checkout based on parcel size, weight and destination country, with delivery estimates shown before payment. Most countries receive orders within 2-5 weeks. A tracking number is emailed when the order ships.

Customer Support

We do not have a published phone line. Please contact us by email at [email protected] or via the contact form at /contact. Replies are usually received within 1 business day. Please include your order number when writing about an order.

Returns and Guarantees

Change of mind: Unused items in original packaging can be returned within 14 days of delivery. The buyer pays return postage.
Faulty or damaged items: Contact us with your order number and photos for a refund or replacement.
Consumer Law: Your rights under the Australian Consumer Law and your local consumer law always apply.

About Puffin Audio

Who We Are

How Orders Are Fulfilled

Customer Support

Returns and Guarantees

Change of mind: Unused items in original packaging can be returned within 14 days of delivery. The buyer pays return postage.
Faulty or damaged items: Contact us with your order number and photos for a refund or replacement.
Consumer Law: Your rights under the Australian Consumer Law and your local consumer law always apply.