Privacy policy

Privacy Policy

Puffin Audio is operated by HYGGO PTY LTD (ABN 26 680 569 653), based in Melbourne, Victoria, Australia. We are committed to protecting your privacy and handling your data in accordance with the Australian Privacy Act and GDPR rights.

Information We Collect

To fulfil orders and answer questions, we collect your name, email address, shipping and billing address, phone number, and order details. Payment transactions are handled securely by Stripe and PayPal; we never see full card numbers.

How We Use and Share Your Data

We share order details only with the suppliers and carriers needed to deliver your products. Orders are packed by our fulfilment partner and sent via tracked international post (Cainiao Standard). If you have questions about an order, please contact us at [email protected] and include your order number.

Your Rights

Customers can ask for access, correction, or deletion of their personal data by emailing us. Consumer guarantees under the Australian Consumer Law and your local consumer law always apply.

Cookies

• Essential cookies: These keep your cart, sign-in status, ship-to country, currency, and language settings active.
• Payment cookies: Stripe and PayPal set their own cookies for fraud prevention during checkout.
• Marketing cookie: One first-party cookie remembers how a visitor first arrived at our site for 90 days to help us measure marketing effectiveness.

We do not use advertising cookies.