Returns and refunds policy - Puffin Audio

Returns

You can return unused items in their original packaging within 14 days of delivery for a change of mind. The buyer pays return postage, and the return address may be overseas.

If you receive faulty, damaged or wrong items, please contact us with your order number and photos. We will refund or replace the item.

Refunds

Approved refunds are processed within 3 business days.

Your rights under the Australian Consumer Law always apply. Consumer guarantees under the Australian Consumer Law and your local consumer law also apply.

Contact Us

To start a return or report an issue, email [email protected]. Please include your order number when writing about an order. Replies usually arrive within 1 business day.

Returns

You can return unused items in their original packaging within 14 days of delivery for a change of mind. The buyer pays return postage, and the return address may be overseas.

If you receive faulty, damaged or wrong items, please contact us with your order number and photos. We will refund or replace the item.

Refunds

Approved refunds are processed within 3 business days.

Your rights under the Australian Consumer Law always apply. Consumer guarantees under the Australian Consumer Law and your local consumer law also apply.

Contact Us

To start a return or report an issue, email [email protected]. Please include your order number when writing about an order. Replies usually arrive within 1 business day.